Grand Pacific considers porotecting your personal information as the basics of our business. In order to offer safe, secure, and reliable services, we established personal information protection policy as follows and will try to protect your personal information by familiarizing it with the board members and employees.
We shall collect personal information appropriately and fairly, and use or offer it within a scope of the purposes specified.
In order to prevent personal information leakage, loss, or damage, we will take necessary and appropriate safety control measures and strive to improve it. In case of outsourcing the business relating to use or control of your personal information outside the company, we will strictly supervise and control the entrusted company’s handling of your personal information.
About your personal information, we comply with laws, guidelines, regulations, social norms and others of personal information protection.
We formulate compliance program about personal information protection and strives to continuous revise and improve our official company regulations by the periodical inspection.
In case of disclosure, revision of your personal information, or suspension being required by yourself , we will respond to it within an appropriate scope based on our prescribed procedures.
We established a window in charge of complaint and inquiry regarding your personal information promptly and appropriately.
Handling of Personal Information
We possess the personal information provided by you filling out a tour application form, participants list, or questionnaire and provided by affiliate companies after obtaining clients’ consent.
We and the entrusted travel agencies(dealers) shall use the personal information provided at the above No.1 in order to contact a client. And when we arrange transportation, accommodatons(main transportation and accommodations are listed in the final itinerary), or proceed to receive the services, we shall use it within the necessary scope.
We may share your personal information we possess including address, name, telephone number or e-mail address with affiliate companies in order to notify you of business hours, simplify your application, ship products and inform you of campaigns.
*Our Group Corporates to share (as of 2010, December 01st)
Inquiry, Disclosure, Deletion, Amendment of your personal information
If you wish to suspend your personal information we possess to disclose, amend, delete, cancel and suspend to provide it to the third party, please inform the following window for inquiry about it, then necessary procedure will be advised from us. In this case, we will take necessary procedures without delay in accordance with law and our internal regulations. If we can’t meet your request entirely or partially, we will explain the reasons.
Our window for Inquiry about Personal Information
Grand Pacific Customer Support Center.
[Address] Nishishinjuku 6-3-1, Shinjuku-ku, Tokyo Japan
[Business Hour] 9:30 am – 17:00pm (close on Saturdays, Sundays, National holidays, December 30th to January 3rd)
Handling in case of personal information leakage
Should the personal ionformation that we collected leak, we will contact you immediately and take adequate measures such as suspending the system. Also, we will announce the fact situation officially on our website and others immediately.
Grand Pacific may amend the above-mentioned policies.
In that case, we will notify you of any amendments on our website.